National Women’s Small Business Month!

October is National Women’s Small Business Month, which means it’s time to celebrate women-owned businesses everywhere, as well as the outstanding progress female entrepreneurs have made over the years. Did you know that: Women own 42% of businesses in the US; that’s about 11.6 million businesses! Women-owned businesses generate more than $1.9 trillion annually And…

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Why a business plan is important and some tips to help you stick to your plan

Starting a business is an endeavor that requires abundant energy, planning and perseverance. Many potential small-business owners will ask themselves, “Do I really need a business plan? I know what I want to do, so why don’t I just do it? Who’s got the time anyway?” There are so many critical items to consider and…

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Tips for Staying Motivated in Your Small Businesses

As an observer by nature, I am always amazed at how individuals operate within a variety of settings and circumstances. One of the most fascinating topics to me has been motivation. I have seen people, who were driven by success or responsibility, push themselves and their families to the point of exhaustion, and wondered if they felt the results were worth it.

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Have Customer Service Paradigms Shifted?

Nowadays, we live in a relaxed environment. Granted, we are higher tech (cell phones instead of party lines, lap tops instead of manual typewriters, and wide screen, HD TV instead of 12” black and white), but can we say that our lives are better? As an observer, I’m always amazed at people shopping in pajama pants, flip flops, and oversized t-shirts (those are women). In businesses, I’ve been waited on by clerks who literally looked like they had just stepped out of bed (hair scrunched up, wrinkled clothes, and far too casual for my taste). We’ve all been met with indifference, rudeness, and a lack of care for the customer. Little if no training goes into how the customer is treated or to what extent the customer is right. How many times have we asked a clerk for a size, color, or item to be told, “Everything we have is out there; if it isn’t, we don’t have it?”

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